- Adobe photography plan customer service serial#
- Adobe photography plan customer service full#
- Adobe photography plan customer service software#
- Adobe photography plan customer service free#
I am being given no recourse to "reach out to solve the problem" that was mentioned in my initial email from Adobe. I was promised a call back from Adobe Genuine 6 days ago. I have spent hours with CS and got nowhere. There were no 3rd party codes and I need to speak to someone to prove it. My account has been flagged as non genuine.
I have no problems purchasing a redemption code. Yeah, but it is more likely I bought keys from a dodgy seller. Just a constant reference to a partner page which doesn't have Amazon or Logitech as partners so my prepaid 3 years is going to be removed. No evidence to show what the issue is or any offending serials. I've met a wall of incompetence with no offer to help. This offer is valid according to Logitech and is ongoing on their products on Amazon. While we are here, care to explain why I was told my Logitech promotion codes were also deemed fraudulent as they know nothing about them.
Adobe photography plan customer service software#
Everywhere I look people run counterfeit copies of this software and I always pay for genuine which probably explains why I am so thoroughly pissed off with Adobe. I am well aware of 3rd party keys but I have not purchased or added them to my account and always used the official store for genuine keys to avoid any possibility of non genuine products. Can a functioning lucid adult man be accepted when he says he has bought an official photography plan via Adobe store on Amazon and Adobe say Amazon codes aren't valid. Amazon have told me the keys are all valid and direct from Adobe. All bought keys over 4 years have invoices showing this and the keys are on my Amazon software account that only shows legitimate software purchases. It literally says sold by Amazon Media EU S.a.r.l. It was one of their Black Friday promotions. I bought from Amazon via their Adobe store. Not that I suppose Adobe will care about their public image overly much. My next step is to use my family member at the Guardian to highlight this appalling service. Is this normal for Adobe? Are Logitech making up an offer regarding Adobe Photography Plan? Or did I just get the most useless, angry, mono-syballic CS rep who wants to lose Adobe loyal customers? I have never had worse customer support than this from any company nevermind one I have been loyal to while everywhere I look people use pirated software.
Adobe photography plan customer service full#
I asked for a name and a full script of the conversation and that was it. I ask what about the 3 months from Logitech that came with an expensive keyboard is that fraudulent too? Apparently it is invalid because Logitech are also not a partner of Adobe. I ask if that means that the 3 years of Photography Plan I have on my account are lost and they answer yes "because you bought them from Amaszon".
Adobe photography plan customer service serial#
'V' doesn't have access to anything else on my account other than fraudulent serial and that is all there is to discuss. 'V' tells me that Amazon are not a recognised partner of Adobe and anything bought from them is invalid.
I explain that I have always bought them from Amazon's Adobe store and they always work. 'V' tells me that my software has decided it is fraudulent and gives me the first serial I bought from Amazon and entered in 2017. My Photography Plan shows as valid until December 2024. I also added 3 months which came on with the purchase of a Logitech keyboard earlier this year. I have bought this item 6 times since including two on Black Friday this year. I have been a genuine user of the 20GB Photography Plan since 2017 when I bought my first year via Adobe store on Amazon. I used the online chat to get through this morning and got connected to "V" who was the opposite of customer service and actually hostile. I received an email from Adobe yesterday saying my Photography Plan package was fraudulent and I have 5 days to resolve the issue. I called the company through the customer service phone number, and a very helpful lady was very understanding with my whole situation.I have just had the most bizarre, incomprehensible support call and have to ask for some sense from the community. I then went in to cancel all these annual subscriptions, but it was a $100 cancellation for each one and I just couldn't afford that. After two months of being charged I then realized money was being taken from my account, and started panicking seeing all the subscriptions I was signed up for. For some reason, with my school account I had created another personal account with my school email that was then charging me for all my adobe plans.
Adobe photography plan customer service free#
Through my university and using my school email, we get free access to all the adobe products.
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